Return and Refund Policy

1. Return Eligibility & Window

• Return Window: Items must be requested for return within 7 days from the date of delivery.
  
  
• Condition: Items must be unused, unwashed, unworn, and in the exact condition you received them.
  
  
• Packaging: Products must be returned in their original packaging, including all tags, labels, certificates, and accessories.
  
  
• Non-Returnable Items: Customized products, perishable goods, personal care items, or items marked as "Final Sale" / "Non-Returnable" on the product page are not eligible for return.
  
  

2. Damaged, Defective, or Incorrect Products

• If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
  
  
• Send an email to mykrishnapath@gmail.com or call us at 080860 00135 with your Order ID, clear photos, and an unboxing video (if available) showing the issue.
  
  
• Upon verification, we will arrange a replacement or issue a full refund at no extra cost to you.
  
  

3. Return & Exchange Process

1. Initiate Request: Contact our customer support via email at mykrishnapath@gmail.com or phone at 080860 00135 with your order number and reason for return.
   
   
2. Verification: Our team will review and approve your return request within 24 to 48 hours.
   
   
3. Reverse Pickup: Where service is available, our courier partner will pick up the item from your delivery address. If reverse pickup is unavailable in your area, you may be requested to self-ship the product to our physical address.
   
   
4. Quality Check: Once we receive the returned item at our warehouse, it will undergo a quality check to ensure it meets our return criteria.
   
   

4. Refund Policy & Processing (Cashfree Payments)

• Approval: Refunds are initiated only after the returned product successfully passes our quality check inspection.
  
  
• Payment Source: Refunds are processed via our payment gateway partner, Cashfree Payments, back to the original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet).
  
  
• Cash on Delivery (COD) Orders: For COD orders, you will receive a secure link via SMS/Email from Cashfree to enter your bank account or UPI details for direct processing.
  
  
• Timeline:
  
  
  • Refund initiation: Within 2 to 3 business days after quality inspection.
    
    
  • Reflection in your bank account: Usually takes 5 to 7 business days, depending on your bank's processing times.
    
    
• Shipping Charges: Original shipping fees (if any) are non-refundable, except in cases where the item received was damaged, defective, or incorrect.
  
  

5. Cancellations

• Before Shipping: You can cancel your order within 12 hours of placement or before it is dispatched (whichever is earlier) by contacting us directly. A 100% refund will be issued to your original payment mode via Cashfree.
  
  
• After Shipping: Once an order has been dispatched, it cannot be canceled. You may process a return after receiving the package.
  
  

6. Contact & Store Details

• Store Name: Krishnapath
  
  
• Email: mykrishnapath@gmail.com
  
  
• Phone: 080860 00135
  
  
• Address: Davagram, Adenz Arcade, IV, 300 II, Aikaranad South, Kerala 682311, India