Frequently Asked Questions

Simply browse our catalog, select your desired items, click "Add to Cart", and proceed to Checkout. Enter your delivery address and pay securely via Cashfree or choose Cash on Delivery (if available).

No, you can easily place an order as a guest. However, creating an account helps you save your shipping details, track order history, and receive exclusive updates.

If you need to change your delivery address or contact details, please call or WhatsApp us immediately at +91 080860 00135 before the order is dispatched.

You can cancel your order within 12 hours of placing it or before dispatch by contacting us at mykrishnapath@gmail.com or 080860 00135. Once shipped, orders cannot be canceled but can be returned after delivery.

You will receive an instant order confirmation via Email and SMS containing your unique Order ID and summary right after successful checkout.

Yes! For bulk pricing, custom corporate gifting, or wholesale inquiries, please reach out directly to mykrishnapath@gmail.com with your requirements.

We partner with premier logistics providers: Delhivery for metro/urban areas and India Post (Speed Post) for rural and remote PIN codes across India.

Orders are processed in 1-2 business days. Delivery via Delhivery takes 3 to 5 business days, while India Post takes 5 to 8 business days depending on location.

Once dispatched, we send you an SMS and email with your tracking ID and courier tracking link (Delhivery or India Post) so you can follow your shipment in real-time.

Yes, through our dual partnership with Delhivery and India Post, we service over 28,000+ PIN codes covering every state and union territory in India.

Shipping fees are calculated automatically at checkout based on package weight and destination. We frequently offer Free Shipping on orders above threshold cart values.

If your package exceeds the estimated timeline, please contact us at 080860 00135. We will immediately coordinate with Delhivery or India Post to escalate and resolve the delay.

We accept UPI (GPay, PhonePe, Paytm, BHIM), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, Mobile Wallets, and Cash on Delivery (COD) via Cashfree.

100% Safe. All payments are processed through Cashfree Payments, which uses bank-grade 256-bit encryption and is fully PCI-DSS compliant. We never store card details.

Yes, COD is available for eligible PIN codes. An additional nominal COD verification/handling charge may apply at checkout.

Do not worry! Payment gateway systems automatically reverse failed transactions. The bank will auto-refund the deducted amount to your original source mode within 3 to 5 business days.

Declines usually occur due to incorrect OTP, insufficient bank funds, temporary UPI server downtime, or card limit issues. Please try an alternate mode or retry in a few minutes.

Yes, every order comes with an official digital GST tax invoice sent to your email upon payment confirmation and a physical copy enclosed in the package.

We offer a 7-Day Return Policy from the date of package delivery. Products must be unused, in original packaging with tags intact.

Please report damaged/wrong items within 48 hours of delivery by emailing photos/unboxing video to mykrishnapath@gmail.com or calling +91 080860 00135. We replace or refund at zero cost.

Email us at mykrishnapath@gmail.com with your Order ID and reason for return. Once approved, our logistics partner will arrange reverse pickup from your address.

Prepaid refunds pass quality check inspection and are routed via Cashfree directly back to your original source (Bank/UPI/Card) within 2-3 business days.

For COD refunds, Cashfree sends a secure payout link via SMS/email. Simply click the link, input your preferred UPI ID or Bank account details, and receive direct credit.

Once initiated by Cashfree, money typically reflects in your bank account or UPI app within 5 to 7 business days, depending on your bank's settlement cycle.

All products are stored, quality-checked, and shipped directly from our main center located at Davagram, Adenz Arcade, Aikaranad South, Kerala 682311.

Yes! We guarantee 100% product authenticity. Every item undergoes strict quality evaluation before being listed and packed.

You can click "Notify Me" on the product page or contact our support team. We will update you as soon as the stock is replenished.

Our customer care team is available Monday through Saturday from 9:00 AM to 6:00 PM IST. Queries received on Sundays will be addressed on Monday morning.

You can write directly to our Nodal Grievance Officer at mykrishnapath@gmail.com with subject line "Attention Grievance Officer" or call +91 080860 00135.

We love hearing from you! You can submit a product review on the respective product page or send your valued feedback to mykrishnapath@gmail.com.